Shipping Policy

Shipping policy
Delivery area

Our products are produced in Türkiye and delivered to any part of the world as soon as possible with fast shipping.


Shipping time

Preparing the order, then issuing an invoice, and the current status of the products in stock are specified on our WEBSITE. It is understood that these periods are outside of weekends or public holidays. Provided that the electronic address shown in the registration form is correct, an electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are sent.

Delivery times and costs
During the ordering process, the SELLER informs the CUSTOMER of the possible delivery times and formulas for the purchased PRODUCTS. The shipping cost is calculated according to the delivery method. If we do not offer free shipping, the amount of these costs will be paid by the CUSTOMER in addition to the price of the purchased PRODUCTS. Details of the delivery times and costs are detailed on the WEBSITE.

DELIVERY CONDITIONS
The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. In case of absence, a delivery notice will be left for the CUSTOMER to ensure that he/she collects the package at his/her post office.

DELIVERY PROBLEMS
The CUSTOMER is informed of the delivery date specified when choosing the carrier at the end of the online ordering procedure, before confirming the order. It is stated that deliveries will be made within a maximum of thirty (30) days. If this fails, the CUSTOMER must give the SELLER official notice to deliver within a reasonable period of time, and in the event of failure to deliver within this period, the CUSTOMER may terminate the contract. The SELLER will refund the total amount paid for the PRODUCTS, taxes and delivery costs to the CUSTOMER, without undue delay from the receipt of the termination letter, using the same payment method used by the CUSTOMER for the purchase. The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is remembered that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.